Return Policies

CANCELLATIONS:

  • Once a product order has been released for shipping it cannot be canceled. Please refer to our returns policy for additional details.

  • All cancellation requests must be submitted via email to contact@leafandlakedesign.com.

  • Cancellation is confirmed only when you have been notified that the order has been canceled via email.

  • Cancellations are not permitted for custom/made to order products once an order is acknowledged.

 

SHIPPING CRITERIA

  • All items ship immediately based on availability. 

 

RETURNS:

NON-DEFECTIVE RETURNS:

If you are not completely satisfied with your purchase, we will work with you to resolve the issue immediately. 

We do not accept returns beyond 30 days from the delivery date.

  • Credit: 100% credit will be applied for returned products minus a 15% restocking fee and the customer is responsible for shipping the product back and all shipping charges. Please note that a credit will not be issued for returns damaged during return shipment due to inadequate packaging. Non-defective custom/made to order products cannot be returned.

  • Initiating Returns: Email contact@leafandlakedesign.com to request a Return Authorization Number (RA#). Return the product(s) as per the emailed instructions. Please be aware the return authorization will expire within 30 days from the date of issue, therefore items should be returned as quickly as possible upon receipt of the RA.

  • Packaging/Labeling: Clearly mark package and/or return document with RA#. All products being returned must be in original or equivalent packing. Hardline accessories must be returned in complete original packaging. Lack of proper packing material could result in damaged product during return transit and refusal of credit request.

  • Selecting Replacements: Please notify us if a replacement for the returned product is required. Replacements are only issued upon request and will require a new order to be placed.

 

DAMAGED RETURNS:

If you have received a product damaged in transit, we will work with you to resolve the issue immediately. For faster processing time, please email contact@leafandlakedesign.com to initiate the return authorization process.

INSPECT PRODUCT(S) UPON DELIVERY FOR VISIBLE & CONCEALED DAMAGES. FAILURE TO DO SO COULD RESULT IN YOUR CLAIM BEING DENIED.

PLEASE CONTACT US WITHIN 3 BUSINESS DAYS FROM DELIVERY OF DAMAGED PRODUCT.

OPTIONS:

  • Refuse delivery and notate on the delivery receipt (in presence of the driver) the type of damage incurred.

  • If you take receipt of damaged goods, please sign as damaged on the signature line.

  • If damage is noticed after the driver has left, please take the following steps within 3 days:

    • Initiate a return process within 3 days of delivery. Be prepared with the following documents to help initiate a claim process:

    • Brief description of the damage

    • Picture(s) clearly depicting the damage to the product

    • Picture of the packaging (please send a picture even if the packaging is intact).

    • Failure to do so will result in a denial of your claim or credit.

  • Please do not move the product from its original location or ship the product back, as the carrier may need to perform a claim inspection (only parcel damaged shipments will get picked up against a Damaged Call Tag).

  • It is your responsibility to file a claim for all damaged items shipped using a 3rd party account.

  • Leaf And Lake Design is not responsible for any 3rd party charges incurred for storage or delivery of the product(s). We will credit, where applicable, all freight charges required for delivery to/pick-up from the original destination address provided.

  • Claim Process: Leaf And Lake Design may or may not request the item to be returned. If we require you to return the item, a Return Authorization Number (RA#) for your return will be emailed to you. For items deemed not returnable, additional instructions will be provided in an email. All return requests for damaged products must be accompanied by photos of the damage and the product(s) must be returned as per the emailed instructions. Please be aware the return authorization will expire within 30 days from the date of issue, therefore items should be returned as quickly as possible upon receipt of the RA.

  • Replacement/Credit: Replacements are only issued upon request and will require a new order to be placed. A full credit will be applied to the original invoice. If replacement is not requested a full credit will be issued to the original invoice. If Leaf And Lake Design requires you to return the item, a credit will be applied after the return receipt of the item.

  • Packaging/Labeling: Clearly mark package and/or return document with RA#. All products being returned must be in original or equivalent packing. Hardline accessories must be returned in complete original packaging. Lack of proper packing material results in damaged product during return transit and refusal of the credit request.

 

DEFECTIVE RETURNS:

If you have received a product that is deemed defective by the vendor, we will work with you to resolve the issue immediately. For faster processing time, please click here to initiate the return authorization process.

CONTACT US WITHIN 30 DAYS OF DELIVERY OF DEFECTIVE ITEM

  • Process: Initiate a Return within 30 days of delivery to initiate the return process. Be prepared with the following information to initiate a claim process:

    • Brief description of the defect

    • Picture(s) clearly depicting the defect of the product

    • Failure to do so will result in a denial of your claim or credit

  • Claim Process: Leaf And Lake Design may or may not request the item to be returned. If we require you to return the item, a Return Authorization Number (RA#) for your return will be emailed to you. For items deemed not returnable, additional instructions will be provided in an email. All return requests for defective products must be accompanied by photos of the defect and the product(s) must be returned as per the emailed instructions. Please be aware the return authorization will expire within 30 days from the date of issue, therefore items should be returned as quickly as possible upon receipt of the RA.

  • Replacement/Credit: Replacements are only issued upon request and will require a new order to be placed. A full credit will be applied to the original invoice. If replacement is not requested, a full credit will be issued to the original invoice. If it is required that you return the item, a credit will be applied after the return receipt of the item.

  • Packaging/Labeling: Clearly mark package and/or return document with RA#. All products being returned must be in original packing. Hardline accessories must be returned in complete original packaging. Lack of proper packing material results in damaged product during return transit and refusal of credit request.

 

WRONG ITEM/ITEM NOT ORDERED RETURNS:

If you have received a product that is deemed to be the wrong item or an item not ordered but shipped, we will work with you to resolve the issue immediately. 

CONTACT US WITHIN 30 DAYS OF DELIVERY OF A WRONG ITEM OR ITEM NOT ORDERED.

  • Process: Initiate a Return within 30 days of delivery to initiate the return process. Be prepared with the following information to initiate a claim process:

    • Brief description of the item

    • Picture(s) clearly depicting the item of the product

    • Failure to do so will result in a denial of your claim or credit

  • Claim Process: Leaf And Lake Design may or may not request the item to be returned. If we require you to return the item, a Return Authorization Number (RA#) for your return will be emailed to you. For items deemed not returnable, additional instructions will be provided in an email. All return requests for wrong products delivered must be accompanied by photos of the wrong item and the product(s) must be returned as per the emailed instructions. Please be aware the return authorization will expire within 30 days from the date of issue, therefore items should be returned as quickly as possible upon receipt of the RA.

  • Replacement/Credit: Replacements are only issued upon request and will require a new order to be placed. A full credit will be applied to the original invoice. If replacement is not requested, a full credit will be issued to the original invoice. If you are required to return the item, a credit will be applied after the return receipt of the item.

  • Packaging/Labeling: Clearly mark package and/or return document with RA#. All products being returned must be in original packaging. Hardline accessories must be returned in complete original packaging.
    Lack of proper packing material results in damaged product during return transit and refusal of credit request.

NO SERVICES REFUNDS

 

All sales of services on this website are final. No refunds on services will be issued. We truly believe in giving more than receiving and each of our services is designed by keeping this core principle in mind. The prices are intentionally kept reasonably low in price as compared to market value to give you the tools and information you need at an affordable price.

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